Product Updates
Inside Help Scout
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New Look and Feel, Same Help Scout
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What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
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New in the Queue: AI Drafts, Snooze, and Send Later
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Delivering More Customer Delight, Not More AI Hype
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Quarterly Release Notes: AI, Shopify, Instagram, and More
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New in the Queue: Shopify, Social, and AI
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Help Scout Has Acquired SupportAgent.ai
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Bring Instagram Conversations Into Help Scout
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Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
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Introducing AI Assist for Better, Faster Responses
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Meet Help Scout's New Conversation Editor
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Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
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Help Scout’s AI Is at Your Service
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We’ve Changed Our Minds About AI in Customer Service
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Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
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Deliver a Seamless Support Experience with Messenger in Help Scout
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Quarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
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4 Message Styles and How to Use Them
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Microsurveys: The Quick Way to Capture Customer Feedback
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Quarterly Release Notes, October 2022: Light Users, Microsurveys, and More
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Standard vs. Plus Pricing: How to Choose the Right Plan For You
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Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
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Make Sure Every Customer Finds an Answer With Docs + Beacon
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Release Notes, March 2022: Previous conversations, user report change, and more!
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Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
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Build Better Customer Relationships With New Targeted Messages
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Quarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
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Quarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
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Quarterly Release Notes, November 2020: Advanced Permissions, Message Reports
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How to Manage Changing Team Needs with Advanced Permissions
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Quarterly Release Notes, September 2020: Article Ratings, New Messages Editor
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Quarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
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Quarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
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Introducing Help Scout for Good
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Beacon 2.0 Preview: The User Interface
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Beacon 2.0 Preview: Introducing Chat
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Beacon 2.0 Preview: What’s New
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Self-Service is the Next Frontier in Customer Support
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