Photo: Megan Kopalasingam

Blog Author

Megan Kopalasingam

Megan is a product marketer and tech enthusiast. Outside of Help Scout you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Connect with her on Twitter and Linkedin.

Posts by Megan

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Inside Help Scout
What’s New in the Inbox: AI drafts, Snooze, Send Later, and More
Quarterly Release Notes: AI, Shopify, Instagram, and More
Inside Help Scout
Quarterly Release Notes: AI, Shopify, Instagram, and More
Bring Instagram Conversations Into Help Scout
Inside Help Scout
Bring Instagram Conversations Into Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Inside Help Scout
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing AI Assist for Better, Faster Responses
Inside Help Scout
Introducing AI Assist for Better, Faster Responses
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Inside Help Scout
How BombTech Golf Increased Customer Satisfaction as Their Business Scaled
Want to Reduce Support Volume? Follow These 5 Steps
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
Spikeball is a Help Scout User for Life: Here's Why
Inside Help Scout
Spikeball is a Help Scout User for Life: Here's Why
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Inside Help Scout
Litmus Boosts Customer Retention Rate by 26% with Help Scout
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Creating Champions: A Guide to Effective Customer Advocacy
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A Practical Approach to AI Transparency
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AI and the Race for the Light
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