Customer Service

Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Understanding AI Ticket Routing: Benefits and Challenges
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Improving CX by Overcoming the Challenges of AI Support
Leading Service
Improving CX by Overcoming the Challenges of AI Support
Building a Future in Support: The Demand for AI Skills
Support Careers
Building a Future in Support: The Demand for AI Skills
The 9 Best Social Media Customer Service Software (2024)
Software & Systems
The 9 Best Social Media Customer Service Software (2024)
Smile, You’re in an AI Photo
Articles
Smile, You’re in an AI Photo
Ticket Tagging Made Easy: Tips and Best Practices
Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
What Is Customer Service? Help Scouts Weigh In
Leading Service
What Is Customer Service? Help Scouts Weigh In
Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Improve Experience with Customer Service Automation
Scaling Service
Improve Experience with Customer Service Automation
51:21
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
What are the Best Help Desk Ticketing Systems? Top 11 Options
Software & Systems
What are the Best Help Desk Ticketing Systems? Top 11 Options
59:24
Conversation Corner: Real Support Talk
Leading Service
Conversation Corner: Real Support Talk
7 Ways Companies Use AI for Customer Service
Scaling Service
7 Ways Companies Use AI for Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
Between Two Borgs
Articles
Between Two Borgs
Encouraging Empathy in Customer Service Teams
Leading Service
Encouraging Empathy in Customer Service Teams
Making Things Right: Examples of Customer Service Recovery
Leading Service
Making Things Right: Examples of Customer Service Recovery
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
Catch Me if You Can
Articles
Catch Me if You Can
The 11 Best Customer Service Software: 2025 Buyer's Guide
Software & Systems
The 11 Best Customer Service Software: 2025 Buyer's Guide
The HIPAA-Compliant Help Desk Software You Can Trust
Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
8 Ways for Support Teams to Use the Time That AI Saves
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
A New Paradigm: Rethinking 'The Customer Is Always Right'
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
Help Desk Automation: A Recipe for Better Support
Scaling Service
Help Desk Automation: A Recipe for Better Support
What is Knowledge Management? A Beginner’s Guide
Leading Service
What is Knowledge Management? A Beginner’s Guide
The Top 10 Benefits of Chatbots in Customer Service
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
First Impressions Last
Articles
First Impressions Last
The AI-Enhanced Support Team of the Future
Scaling Service
The AI-Enhanced Support Team of the Future
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
The Name of the Rose
Articles
The Name of the Rose
Using AI for Email Writing: The 9 Best Tools
Software & Systems
Using AI for Email Writing: The 9 Best Tools
When Support Teams are Blamed for Product Problems
Articles
When Support Teams are Blamed for Product Problems
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
How To Share an Instagram Account: The 3 Best Ways
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
How to Use AI for Live Chat + 5 Tools To Consider
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
53:01
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
AI and the Gravity of Mediocrity
Scaling Service
AI and the Gravity of Mediocrity
Navigating a Support Career in an AI-Powered World
Support Careers
Navigating a Support Career in an AI-Powered World
The 21 Best Instagram Tools for Business Growth (2024)
Software & Systems
The 21 Best Instagram Tools for Business Growth (2024)
A Very Help Scout Thanksgiving
Articles
A Very Help Scout Thanksgiving
4 Diverse AI Chatbot Examples for Great Customer Service
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Conversational AI for Customer Service: How to Get it Right
Scaling Service
Conversational AI for Customer Service: How to Get it Right
7 Customer Service Resume Examples + Best Practices
Tips & Templates
7 Customer Service Resume Examples + Best Practices
Live Event
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Common Customer Complaints: 8 Examples and Solutions
Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
Benefits of AI in Customer Service: 4 Ways AI Can Help
Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service Week: What It Is and Ways to Celebrate
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
Inside Support: Q&A with Support Leader Brittany Ferguson
Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
Navigating Product Changes in SaaS Support
Articles
Navigating Product Changes in SaaS Support
How to Create a Jira Ticketing System
Software & Systems
How to Create a Jira Ticketing System
Gorgias Pricing Explained: Features, Plans, and Alternatives
Software & Systems
Gorgias Pricing Explained: Features, Plans, and Alternatives
The 7 Best CRM Platforms Compared (2024)
Software & Systems
The 7 Best CRM Platforms Compared (2024)
First Impressions Are Fast Impressions
Articles
First Impressions Are Fast Impressions
The 11 Best Issue Tracking Software for Customer Support Teams
Software & Systems
The 11 Best Issue Tracking Software for Customer Support Teams
The Best Shopify Customer Service Apps: 8 Options for 2025
Software & Systems
The Best Shopify Customer Service Apps: 8 Options for 2025
How To Be Heard By Your Product Team
Leading Service
How To Be Heard By Your Product Team
Building Stronger Customer Relationships
Customer Engagement
Building Stronger Customer Relationships
AI Customer Support Software: The 10 Best Tools for 2024
Software & Systems
AI Customer Support Software: The 10 Best Tools for 2024
The 10 Best Customer Experience Software Options on the Market (2024)
Software & Systems
The 10 Best Customer Experience Software Options on the Market (2024)
Going off Script
Articles
Going off Script
17 Great Customer Service Examples to Inspire You
Tips & Templates
17 Great Customer Service Examples to Inspire You
Customer Service Management: How to Develop an Effective Strategy
Tips & Templates
Customer Service Management: How to Develop an Effective Strategy
Comparing the 12 Top Knowledge Management Tools of 2024
Software & Systems
Comparing the 12 Top Knowledge Management Tools of 2024
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Ecommerce
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Live Event
Help Scout + AI = Better Customer Support
Customer Engagement
Help Scout + AI = Better Customer Support
Building a Customer-Centric Ecommerce Business: The Complete Guide
Ecommerce
Building a Customer-Centric Ecommerce Business: The Complete Guide
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Software & Systems
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Live Event
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Customer Engagement
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Comparing SaaS and Ecommerce Support
Ecommerce
Comparing SaaS and Ecommerce Support
The 8 Best HIPAA-Compliant Messaging Apps
Software & Systems
The 8 Best HIPAA-Compliant Messaging Apps
Paid SaaS Support: How To Offer It and Why It Matters
Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
26 Customer Service Interview Questions (+ Interview Tips)
Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)
Facebook Messenger for Customer Service: The Basics
Software & Systems
Facebook Messenger for Customer Service: The Basics
37:26
Unlocking the Power of Customer Feedback with Microsurveys
Customer Engagement
Unlocking the Power of Customer Feedback with Microsurveys
8 Customer Success Software Tools to Encourage Growth
Software & Systems
8 Customer Success Software Tools to Encourage Growth
How To Optimize Your Support Strategy for Messaging Channels
Scaling Service
How To Optimize Your Support Strategy for Messaging Channels
Choosing the Best Customer Communications Management Software
Software & Systems
Choosing the Best Customer Communications Management Software
Customer Engagement Software: 12 Tools to Try in 2024
Software & Systems
Customer Engagement Software: 12 Tools to Try in 2024
44:18
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Customer Engagement
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Artificial Integrity: Trust, AI, and Customer Service
Articles
Artificial Integrity: Trust, AI, and Customer Service
Tap Into Revenue in the Queue With Light Users
Scaling Service
Tap Into Revenue in the Queue With Light Users
Make Customer Support a Team Sport with Light Users
Scaling Service
Make Customer Support a Team Sport with Light Users
Want to Reduce Support Volume? Follow These 5 Steps
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
The 11 Best SaaS Knowledge Base Platforms for 2024
Software & Systems
The 11 Best SaaS Knowledge Base Platforms for 2024
The 9 Best Help Scout Alternatives (Including Features and Price)
Software & Systems
The 9 Best Help Scout Alternatives (Including Features and Price)
43:10
How to Get More Shoppers to Purchase with Messages
Customer Engagement
How to Get More Shoppers to Purchase with Messages
57:08
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer Engagement
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer Support Tactic: Isolate the Backlog
Tips & Templates
Customer Support Tactic: Isolate the Backlog
Google Groups Alternatives: 11 Great Options for Businesses
Software & Systems
Google Groups Alternatives: 11 Great Options for Businesses
Using ChatGPT for Customer Service
Articles
Using ChatGPT for Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
Articles
How Distributed Customer Service Teams Improve Each Other’s Skills
12 LiveChat Alternatives for Support Teams and Beyond
Software & Systems
12 LiveChat Alternatives for Support Teams and Beyond
7 Predictions for Customer Service and Support in 2023
Articles
7 Predictions for Customer Service and Support in 2023
Help Scout vs. Intercom: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Intercom: A Deep-Dive Comparison
The Top 9 Help Desk Software for Small Businesses in 2024
Software & Systems
The Top 9 Help Desk Software for Small Businesses in 2024
How To Tell if a Company Is Really Customer-Centric
Hiring & Culture
How To Tell if a Company Is Really Customer-Centric
Support Tactic: Fresh Eyes, Fresh Voice
Tips & Templates
Support Tactic: Fresh Eyes, Fresh Voice
Setup Guide: How to Create a Shared Inbox in Gmail
Software & Systems
Setup Guide: How to Create a Shared Inbox in Gmail
7 GrooveHQ Alternatives to Help your Team Scale
Software & Systems
7 GrooveHQ Alternatives to Help your Team Scale
The 10 Best Web-Based Help Desks for Growing Businesses
Software & Systems
The 10 Best Web-Based Help Desks for Growing Businesses
The 9 Best Kustomer Alternatives for Help Desk Tickets
Software & Systems
The 9 Best Kustomer Alternatives for Help Desk Tickets
8 Gorgias Alternatives for Better Customer Support
Software & Systems
8 Gorgias Alternatives for Better Customer Support
12 Tips and Tools to Better Manage Your Work Email
Tips & Templates
12 Tips and Tools to Better Manage Your Work Email
Removing customer service accents via AI: The wrong solution to a real problem
Articles
Removing customer service accents via AI: The wrong solution to a real problem
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Software & Systems
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
The 11 Best Help Desk Software: Tested & Compared
Software & Systems
The 11 Best Help Desk Software: Tested & Compared
The 9 Best Missive Alternatives for Team Collaboration
Software & Systems
The 9 Best Missive Alternatives for Team Collaboration
Best Practices and Tips for Implementing a Help Desk
Software & Systems
Best Practices and Tips for Implementing a Help Desk
The Ultimate Guide to Email Management for Education
Software & Systems
The Ultimate Guide to Email Management for Education
The Complete Guide to Email Management in Higher Education: Ebook
Software & Systems
The Complete Guide to Email Management in Higher Education: Ebook
What are the best email ticketing systems? Top 12 Options
Software & Systems
What are the best email ticketing systems? Top 12 Options
47 Pro Tips on How to Talk to Customers
Tips & Templates
47 Pro Tips on How to Talk to Customers
A Love Letter to Social Media Customer Service Pros
Articles
A Love Letter to Social Media Customer Service Pros
Help Desk vs. Service Desk: Which Is Best for You?
Software & Systems
Help Desk vs. Service Desk: Which Is Best for You?
Live Chat Software for Education: The 11 Best Options
Software & Systems
Live Chat Software for Education: The 11 Best Options
6 Great Templates for Customer Onboarding Emails
Scaling Service
6 Great Templates for Customer Onboarding Emails
How to Create and Organize a Knowledge Base
Scaling Service
How to Create and Organize a Knowledge Base
How To Create an Excellent Customer Engagement Strategy
Scaling Service
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
Scaling Service
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Scaling Service
A Guide to Customer Success Manager Career Paths
Changing a Company Culture
Articles
Changing a Company Culture
How to Create Great Customer Feedback Email Templates
Scaling Service
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Scaling Service
8 Free Customer Satisfaction Survey Templates
If Customer Service Were Really Superheroes
Articles
If Customer Service Were Really Superheroes
Email vs. Live Chat Support
Software & Systems
Email vs. Live Chat Support
How to Write the Best Customer Support Manager Job Description
Scaling Service
How to Write the Best Customer Support Manager Job Description
The Problem With Gmail and Outlook for Shared Email
Software & Systems
The Problem With Gmail and Outlook for Shared Email
Work For Customers, Not Personas
Scaling Service
Work For Customers, Not Personas
4 Customer Success Plan Templates and How to Use Them
Scaling Service
4 Customer Success Plan Templates and How to Use Them
Customer Service Hiring: Project Ideas
Scaling Service
Customer Service Hiring: Project Ideas
Support Team Swarming Vs. Tiering
Scaling Service
Support Team Swarming Vs. Tiering
Product Support Analyst Job Description: Template and Examples
Scaling Service
Product Support Analyst Job Description: Template and Examples
9 Helpshift Alternatives for Your Customer Communication Needs
Software & Systems
9 Helpshift Alternatives for Your Customer Communication Needs
The 7 Best Zoho Desk Alternatives on the Market Today
Software & Systems
The 7 Best Zoho Desk Alternatives on the Market Today
How To Write an Auto-Reply Email: 6 Examples
Tips & Templates
How To Write an Auto-Reply Email: 6 Examples
The 8 Best LiveAgent Alternatives For Customer Support Software
Software & Systems
The 8 Best LiveAgent Alternatives For Customer Support Software
Guiding clients to email support instead of their account managers
Articles
Guiding clients to email support instead of their account managers
7 Best Practices To Boost Your Team Collaboration
Leadership Tips
7 Best Practices To Boost Your Team Collaboration
Is Google's LaMDA sentient, and if so would it like a job?
Articles
Is Google's LaMDA sentient, and if so would it like a job?
The 9 Best Email Support Software Solutions for Your Team
Software & Systems
The 9 Best Email Support Software Solutions for Your Team
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Leading Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Turning support requests into customer insights
Customer Engagement
Turning support requests into customer insights
The 9 Best HappyFox Alternatives on the Market in 2024
Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2024
The 11 Best Kayako Alternatives for Customer Support in 2024
Software & Systems
The 11 Best Kayako Alternatives for Customer Support in 2024
9 Best HubSpot Service Hub Alternatives: Expert Reviews
Software & Systems
9 Best HubSpot Service Hub Alternatives: Expert Reviews
03:48
Museum of Customer Support: Ancient Fast Food
Articles
Museum of Customer Support: Ancient Fast Food
The 9 Best Help Desk Software for Schools and Universities
Software & Systems
The 9 Best Help Desk Software for Schools and Universities
How to Know When It's Time to Hire For Your Support Team
Leading Service
How to Know When It's Time to Hire For Your Support Team
Step-By-Step Guide: Measuring Customer Service ROI
Leading Service
Step-By-Step Guide: Measuring Customer Service ROI
18 Higher Education Email Templates and Saved Replies
Customer Service
18 Higher Education Email Templates and Saved Replies
The 9 Best Email Collaboration Software Platforms
Software & Systems
The 9 Best Email Collaboration Software Platforms
Help Scout’s Conversation Corner on Experience This!
Articles
Help Scout’s Conversation Corner on Experience This!
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Software & Systems
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Writing Excellent Customer Service Emails
Tips & Templates
Writing Excellent Customer Service Emails
Teaching Analytical Reading
Articles
Teaching Analytical Reading
The 7 Best Crisp Alternatives for Customer Support in 2024
Software & Systems
The 7 Best Crisp Alternatives for Customer Support in 2024
How to Change Your Team’s Behavior
Articles
How to Change Your Team’s Behavior
13 Best Practices for Improving Online Customer Service
Tips & Templates
13 Best Practices for Improving Online Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
Software & Systems
The 9 Best Gmelius Alternatives for Email Collaboration
Top 12 Intercom Alternatives [Side-By-Side Comparison]
Software & Systems
Top 12 Intercom Alternatives [Side-By-Side Comparison]
How to Deal with Difficult Customers
Tips & Templates
How to Deal with Difficult Customers
03:51
Museum of Customer Support: The First Shopping Cart
Articles
Museum of Customer Support: The First Shopping Cart
11 Key Customer Service Metrics + 4 Real Example Reports
Leading Service
11 Key Customer Service Metrics + 4 Real Example Reports
Measuring Customer Service Success More Broadly
Articles
Measuring Customer Service Success More Broadly
9 Guiding Principles for Doing Startup Customer Service Well
Tips & Templates
9 Guiding Principles for Doing Startup Customer Service Well
Encouraging Support Teams To Write Help Docs
Articles
Encouraging Support Teams To Write Help Docs
Top 14 Freshdesk Alternatives and Competitors for 2024
Software & Systems
Top 14 Freshdesk Alternatives and Competitors for 2024
12 Predictions for Customer Service Trends in 2022
Articles
12 Predictions for Customer Service Trends in 2022
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Software & Systems
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Fast Food vs. Fine Dining in Customer Service
Articles
Fast Food vs. Fine Dining in Customer Service
How To Make the Most of Your Customer Support Data
Leading Service
How To Make the Most of Your Customer Support Data
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Scaling Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Dealing With Abusive Customers
Articles
Dealing With Abusive Customers
The 9 Best Team Email Management Software for 2024
Software & Systems
The 9 Best Team Email Management Software for 2024
How Support Teams Can Improve Customer Retention
Leading Service
How Support Teams Can Improve Customer Retention
The 8 Best Customer Service Channels (& How to Pick Them)
Leading Service
The 8 Best Customer Service Channels (& How to Pick Them)
06:27
Museum of Customer Support: The World's Oldest Complaint Letter
Articles
Museum of Customer Support: The World's Oldest Complaint Letter
The Pros and Cons of Free Help Desks + 5 Options to Consider
Software & Systems
The Pros and Cons of Free Help Desks + 5 Options to Consider
Writing Your Own Customer Service Recipe Book
Articles
Writing Your Own Customer Service Recipe Book
The 8 Best Hiver Alternatives for Team Collaboration in 2024
Software & Systems
The 8 Best Hiver Alternatives for Team Collaboration in 2024
Delivering Excellent B2C Customer Service: 7 Best Practices
Tips & Templates
Delivering Excellent B2C Customer Service: 7 Best Practices
19 Actionable Help Desk Metrics for Customer Support Teams
Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
Shared Email Account: Types, Tips, and the 9 Best Tools
Software & Systems
Shared Email Account: Types, Tips, and the 9 Best Tools
14 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
Buyer's Guide to Choosing the Right Customer Support Tool
Software & Systems
Buyer's Guide to Choosing the Right Customer Support Tool
What Are the Best Zendesk Alternatives? 9 Top Options
Software & Systems
What Are the Best Zendesk Alternatives? 9 Top Options
Terrifying Tales of Spooky Support
Articles
Terrifying Tales of Spooky Support
What is SaaS Customer Support? Examples and Best Practices
Tips & Templates
What is SaaS Customer Support? Examples and Best Practices
Announcing Help Scout's 2021 Customer Service Awards
Leading Service
Announcing Help Scout's 2021 Customer Service Awards
Annual Planning as a New Customer Support Leader
Articles
Annual Planning as a New Customer Support Leader
15 Customer Communication Tools to Engage Your Audience
Software & Systems
15 Customer Communication Tools to Engage Your Audience
Visit Sea Sat, the Customer Service Restaurant
Articles
Visit Sea Sat, the Customer Service Restaurant
9 Actionable Knowledge Base Metrics to Start Tracking Today
Leading Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
Why Customers Ask Vague Questions (and What To Do About It)
Articles
Why Customers Ask Vague Questions (and What To Do About It)
10 Ways to Improve Your Customer Service Security
Leading Service
10 Ways to Improve Your Customer Service Security
Top 11 Email Management Software + Who They're Best For
Software & Systems
Top 11 Email Management Software + Who They're Best For
How to Scale Customer Support Without Compromising Service
Scaling Service
How to Scale Customer Support Without Compromising Service
5 Steps Support Teams Can Take To Get Product Bugs Fixed
Tips & Templates
5 Steps Support Teams Can Take To Get Product Bugs Fixed
The Book That Changed My Customer Service Career
Articles
The Book That Changed My Customer Service Career
Customer Onboarding Specialist Job Description: Templates and Examples
Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
The Supportive: A Series for Service Professionals
Articles
The Supportive: A Series for Service Professionals
Customer Success Specialist Job Description: Template and Examples
Scaling Service
Customer Success Specialist Job Description: Template and Examples
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
The Ultimate Guide to Small Business Customer Service
Tips & Templates
The Ultimate Guide to Small Business Customer Service
What Should I Include in My Cover Letter?
Articles
What Should I Include in My Cover Letter?
How to Measure Customer Service Quality: Methods & Tools
Leading Service
How to Measure Customer Service Quality: Methods & Tools
How to Write a Tier 2 Support Job Description + 5 Examples
Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
Customer Support Rep Job Description: Template and Examples
Scaling Service
Customer Support Rep Job Description: Template and Examples
The 10 Best Knowledge Base Software Options for 2025 [Buyer's Guide]
Software & Systems
The 10 Best Knowledge Base Software Options for 2025 [Buyer's Guide]
Tips & Templates for Writing Great Knowledge Base Articles
Tips & Templates
Tips & Templates for Writing Great Knowledge Base Articles
18 Customer Service Tips for Financial Services Companies
Tips & Templates
18 Customer Service Tips for Financial Services Companies
Managing Social Media Customer Service: Strategies and Tips
Tips & Templates
Managing Social Media Customer Service: Strategies and Tips
9 Customer Service Blogs Every Support Pro Should Follow
Tips & Templates
9 Customer Service Blogs Every Support Pro Should Follow
How to Recognize, Reduce, and Repair Customer Service Burnout
Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
How FAQ Software Can Help Your Small Business
Software & Systems
How FAQ Software Can Help Your Small Business
13 Tips and Best Practices for Real Estate Customer Service
Tips & Templates
13 Tips and Best Practices for Real Estate Customer Service
11 Tips on Delivering Great Customer Service in Education
Tips & Templates
11 Tips on Delivering Great Customer Service in Education
11 Types of Bad Customer Service (and How To Avoid Them)
Tips & Templates
11 Types of Bad Customer Service (and How To Avoid Them)
Telling My Boss About My True Career Goals
Articles
Telling My Boss About My True Career Goals
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Software & Systems
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
The 12 Best Front Alternatives for Shared Email
Software & Systems
The 12 Best Front Alternatives for Shared Email
Delivering Great Customer Service in the Healthcare Industry
Tips & Templates
Delivering Great Customer Service in the Healthcare Industry
11 Top SaaS Help Desk Software for 2024 (Ranked & Rated)
Software & Systems
11 Top SaaS Help Desk Software for 2024 (Ranked & Rated)
107 Customer Service Statistics and Facts You Shouldn't Ignore
Tips & Templates
107 Customer Service Statistics and Facts You Shouldn't Ignore
Help Scout: A Team Inbox Built for Customer Support
Software & Systems
Help Scout: A Team Inbox Built for Customer Support
Why You Don’t Need an AI Support Chatbot
Software & Systems
Why You Don’t Need an AI Support Chatbot
What to Expect When Shopping for Support Software
Software & Systems
What to Expect When Shopping for Support Software
Why Help Desk Software Is a Must-Have for Small Businesses
Software & Systems
Why Help Desk Software Is a Must-Have for Small Businesses
Being Pushed to Offer Service Level Agreements Too Soon
Articles
Being Pushed to Offer Service Level Agreements Too Soon
What are the Best Live Chat Tools for 2025? Top 11 Picks
Software & Systems
What are the Best Live Chat Tools for 2025? Top 11 Picks
How to Build a Strong Customer Service Culture
Leading Service
How to Build a Strong Customer Service Culture
Balancing Soft-Skills With Technical Ability
Articles
Balancing Soft-Skills With Technical Ability
The Taming of the Queue: 14 Support Queue Management Tips
Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
How to Hire for Customer Service: A Step-by-Step Guide
Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
Breaking Into SaaS Support
Articles
Breaking Into SaaS Support
B2B Customer Service: What It Is and How To Do It Well
Customer Service
B2B Customer Service: What It Is and How To Do It Well
GPT-3 and AI in Customer Support
Articles
GPT-3 and AI in Customer Support
The Best Role for a Second Customer Service Hire
Articles
The Best Role for a Second Customer Service Hire
Customer Service Training: 21+ Tips, Activities, and Courses
Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
Avoiding Cherry-Picking in the Support Queue
Articles
Avoiding Cherry-Picking in the Support Queue
Customer Support Job Description: Examples and Best Practices
Scaling Service
Customer Support Job Description: Examples and Best Practices
How to Get Started Delivering Proactive Customer Service
Tips & Templates
How to Get Started Delivering Proactive Customer Service
101 Inspirational Customer Service Quotes
Tips & Templates
101 Inspirational Customer Service Quotes
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
13 Response Templates for Tricky Customer Service Emails
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Software & Systems
Quick Start Guide to Creating a Knowledge Base in 6 Steps
5 Ways to Automate Support Without Degrading Service
Scaling Service
5 Ways to Automate Support Without Degrading Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Tips & Templates
5 Simple Knowledge Base SEO Tips Anyone Can Follow
How to Implement Live Chat With a Small Support Team
Leading Service
How to Implement Live Chat With a Small Support Team
How to Set Customer Service Goals (+ 9 Example Goals)
Leading Service
How to Set Customer Service Goals (+ 9 Example Goals)
How to Write Support Emails Your Customers Will Love
Tips & Templates
How to Write Support Emails Your Customers Will Love
7 Steps to Build a Thriving Customer Service Team
Scaling Service
7 Steps to Build a Thriving Customer Service Team
Announcing Help Scout's 2020 Customer Service Awards
Leading Service
Announcing Help Scout's 2020 Customer Service Awards
Tips for Finding Your Perfect Customer Service Career Path
Support Careers
Tips for Finding Your Perfect Customer Service Career Path
Customer Support: Definition, Importance, and 8 Essential Tips
Tips & Templates
Customer Support: Definition, Importance, and 8 Essential Tips
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Customer Service Experience: Definition, Tips, & Examples
Leading Service
Customer Service Experience: Definition, Tips, & Examples
8 Companies with Exceptional Customer Service + Helpful Tips
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
7 Tips for Becoming a SaaS Support Professional
Support Careers
7 Tips for Becoming a SaaS Support Professional
How to Create an Inspiring Customer Service Philosophy
Leading Service
How to Create an Inspiring Customer Service Philosophy
Step-By-Step Guide: How to Handle Customer Complaints
Tips & Templates
Step-By-Step Guide: How to Handle Customer Complaints
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
5 Practical Ways to Automate Ecommerce Customer Service
Customer Service
5 Practical Ways to Automate Ecommerce Customer Service
10 Ways to Deliver Consistently Great Customer Service
Tips & Templates
10 Ways to Deliver Consistently Great Customer Service
Email Response Times: Benchmarks and Tips for Support
Leading Service
Email Response Times: Benchmarks and Tips for Support
10 Unforgettable Customer Service Stories
Tips & Templates
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Tips & Templates
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
The 6 Best Remote Collaboration Tools for Customer Service Teams
Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
COVID-19's Impact on Customer Service Volumes
Articles
COVID-19's Impact on Customer Service Volumes
KPIs and Business Practices in the Time of Coronavirus
Leading Service
KPIs and Business Practices in the Time of Coronavirus
9-Step Guide to Switching Help Desks
Software & Systems
9-Step Guide to Switching Help Desks
9 Knowledge Base Tips for a Better Customer Experience
Tips & Templates
9 Knowledge Base Tips for a Better Customer Experience
18 Knowledge Base Examples That Get It Right
Tips & Templates
18 Knowledge Base Examples That Get It Right
12 Shared Inbox Software Options for Team Collaboration
Software & Systems
12 Shared Inbox Software Options for Team Collaboration
Crisis Communication Tips for Customer Service Teams
Leading Service
Crisis Communication Tips for Customer Service Teams
Creating Knowledge Base Videos: Tips, Tools, and Examples
Software & Systems
Creating Knowledge Base Videos: Tips, Tools, and Examples
Will AI-Powered Customer Service Replace Your Job?
Support Careers
Will AI-Powered Customer Service Replace Your Job?
Live Chat Support 101: Definition, Benefits, and Best Practices
Software & Systems
Live Chat Support 101: Definition, Benefits, and Best Practices
21 Key Live Chat Statistics for Customer Service Teams
Tips & Templates
21 Key Live Chat Statistics for Customer Service Teams
6 Important Live Chat Tips for Email Support Pros
Tips & Templates
6 Important Live Chat Tips for Email Support Pros
8 Live Chat Best Practices and Common Mistakes
Tips & Templates
8 Live Chat Best Practices and Common Mistakes
The 9 Big Benefits of Live Chat for Customer Service Teams
Software & Systems
The 9 Big Benefits of Live Chat for Customer Service Teams
Communicating With Customers During a System Outage
Leading Service
Communicating With Customers During a System Outage
The Ultimate Guide to Knowledge Base Management
Software & Systems
The Ultimate Guide to Knowledge Base Management
Go-To Scripts for 16 Tricky Customer Service Scenarios
Tips & Templates
Go-To Scripts for 16 Tricky Customer Service Scenarios
What is a Support Ticket (& Why We Don’t Use That Term)
Software & Systems
What is a Support Ticket (& Why We Don’t Use That Term)
7 Shared Mailbox Best Practices You Can Put Into Action
Tips & Templates
7 Shared Mailbox Best Practices You Can Put Into Action
The 19 Best Customer Service Tools for Every Support Team
Customer Service
The 19 Best Customer Service Tools for Every Support Team
41:15
Creating Customer Flow
Scaling Service
Creating Customer Flow
How to Handle Customer Support During Company-Wide Events
Leading Service
How to Handle Customer Support During Company-Wide Events
Should I Let My Staff Complain About Customers?
Leading Service
Should I Let My Staff Complain About Customers?
13 Productivity Hacks to Maximize Your Time
Support Careers
13 Productivity Hacks to Maximize Your Time
Rolling Out Weekend Support
Scaling Service
Rolling Out Weekend Support
27 Funny Customer Service Quotes
Tips & Templates
27 Funny Customer Service Quotes
5 Boring Customer Service Stories
Tips & Templates
5 Boring Customer Service Stories
Humanize Your Support With Data
Leading Service
Humanize Your Support With Data
How to Turn Off a Support Channel Gracefully
Scaling Service
How to Turn Off a Support Channel Gracefully
Why Analytical Reading Is a Must-Have Skill
Leading Service
Why Analytical Reading Is a Must-Have Skill
Help Scout's Annual Customer Support Salary Study
Support Careers
Help Scout's Annual Customer Support Salary Study
Communicating Support Successes to the Wider Company
Leading Service
Communicating Support Successes to the Wider Company
21 Key Customer Service Skills (and How to Develop Them)
Tips & Templates
21 Key Customer Service Skills (and How to Develop Them)
How To Write a Good Internal Note
Tips & Templates
How To Write a Good Internal Note
Why Investing in Help Desk Software Increases Your ROI
Software & Systems
Why Investing in Help Desk Software Increases Your ROI
Support Teams and Technical Writers: A Powerful Partnership
Leading Service
Support Teams and Technical Writers: A Powerful Partnership
3 Strategies for Scaling Up to 24-Hour Customer Service
Scaling Service
3 Strategies for Scaling Up to 24-Hour Customer Service
Customer Support Operations: Description, Responsibilities, and Skills
Scaling Service
Customer Support Operations: Description, Responsibilities, and Skills
The Art of Troubleshooting for Customer Support Professionals
Tips & Templates
The Art of Troubleshooting for Customer Support Professionals
What Is Contextual Support, and Why Is It Critical to Live Chat?
Software & Systems
What Is Contextual Support, and Why Is It Critical to Live Chat?
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
Leading Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
What to Call Your Customer Service and Support Teams
Scaling Service
What to Call Your Customer Service and Support Teams
How to Fire a Customer (The Right Way) in 5 Steps
Leading Service
How to Fire a Customer (The Right Way) in 5 Steps
How to Hire for Chat and Email Writing Skills
Leading Service
How to Hire for Chat and Email Writing Skills
The Right Way to Consolidate Your Customer Support Tools
Software & Systems
The Right Way to Consolidate Your Customer Support Tools
Customer Service vs. Customer Support: Explained
Tips & Templates
Customer Service vs. Customer Support: Explained
AI, Curiosity, and the Future of Human Customer Service
Articles
AI, Curiosity, and the Future of Human Customer Service
A Customer Support Leader’s Guide to One-on-Ones
Leading Service
A Customer Support Leader’s Guide to One-on-Ones
Scaling Support With Personality at Cards Against Humanity
Scaling Service
Scaling Support With Personality at Cards Against Humanity
How to Rebuild Customer Loyalty After a Data Security Breach
Leading Service
How to Rebuild Customer Loyalty After a Data Security Breach
Migrating a Customer Query Between Support Channels
Tips & Templates
Migrating a Customer Query Between Support Channels
Need a CRM? Consider These Tips First
Software & Systems
Need a CRM? Consider These Tips First
4 Ways to Determine What Your Customer Really Needs
Tips & Templates
4 Ways to Determine What Your Customer Really Needs
57:01
Reduce Your Support Load Through Better Product Writing
Tips & Templates
Reduce Your Support Load Through Better Product Writing
Writing Support Emails: A Style Guide
Tips & Templates
Writing Support Emails: A Style Guide
Turn Support Hunches into Usable Data for Product Teams
Leading Service
Turn Support Hunches into Usable Data for Product Teams
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
Tips & Templates
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
9 Tips for Delivering Time-Sensitive Customer Service Fast
Tips & Templates
9 Tips for Delivering Time-Sensitive Customer Service Fast
Live Event
Working Successfully in a Collaborative Support Model
Leading Service
Working Successfully in a Collaborative Support Model
How to Determine Your Company’s Multichannel Customer Support Strategy
Scaling Service
How to Determine Your Company’s Multichannel Customer Support Strategy
How Mailchimp Bridges the Gap Between Support and Product
Scaling Service
How Mailchimp Bridges the Gap Between Support and Product
55:48
Taking Customer Service Beyond Satisfaction
Leading Service
Taking Customer Service Beyond Satisfaction
The Future of Self-Service
Scaling Service
The Future of Self-Service
How to Snag (and Succeed at) a Remote Customer Service Job
Support Careers
How to Snag (and Succeed at) a Remote Customer Service Job
Why Support Teams Must Stake a Claim to Revenue
Leading Service
Why Support Teams Must Stake a Claim to Revenue
How to Revamp Your Knowledge Base Architecture
Leading Service
How to Revamp Your Knowledge Base Architecture
Listen While You Lead: 3 Unexpected Lessons for New Managers
Leading Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
Why You Should Set Big Goals (Even If You Might Not Hit Them)
Support Careers
Why You Should Set Big Goals (Even If You Might Not Hit Them)
8 Tips for How to Approach Cross-Cultural Customer Support
Tips & Templates
8 Tips for How to Approach Cross-Cultural Customer Support
6 Ways to Get More Mileage out of Your Help Content
Scaling Service
6 Ways to Get More Mileage out of Your Help Content
Knowledge Base Design Tips for Better Self-Service Support
Leading Service
Knowledge Base Design Tips for Better Self-Service Support
The Right (and Wrong) Way to Outsource Customer Support
Scaling Service
The Right (and Wrong) Way to Outsource Customer Support
8 Best Practices for Designing a Helpful Contact Page
Leading Service
8 Best Practices for Designing a Helpful Contact Page
Empower Your Customers With Self-Service, Chat and Help Desk Support
Software & Systems
Empower Your Customers With Self-Service, Chat and Help Desk Support
3 Simple Automations That Free Your Support Team From Tedious Tasks
Scaling Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
8 Slack Hacks for Reducing Information Anxiety
Support Careers
8 Slack Hacks for Reducing Information Anxiety
Why Your Customer Service Sucks
Tips & Templates
Why Your Customer Service Sucks
What I Learned About Customer Service While Working at A Bookstore
Support Careers
What I Learned About Customer Service While Working at A Bookstore
How To Succeed as a Customer Support Manager
Leading Service
How To Succeed as a Customer Support Manager
How Customer Support Teams Can Maximize Seasonal Downtime
Scaling Service
How Customer Support Teams Can Maximize Seasonal Downtime
Take It or Leave It: What Help Desk Data Should You Migrate?
Software & Systems
Take It or Leave It: What Help Desk Data Should You Migrate?
The Future of Customer Service: 10 Trends to Watch
Tips & Templates
The Future of Customer Service: 10 Trends to Watch
The Art and Science of Getting into the Flow
Support Careers
The Art and Science of Getting into the Flow
How to Master Difficult Customer Service Conversations
Tips & Templates
How to Master Difficult Customer Service Conversations
How to Write the Perfect Customer Service Resume
Support Careers
How to Write the Perfect Customer Service Resume
How to Break Up With Abusive Customers
Tips & Templates
How to Break Up With Abusive Customers
How to Write the Perfect Interview Thank-You Email
Support Careers
How to Write the Perfect Interview Thank-You Email
What My Mechanic Taught Me About Customer Service
Articles
What My Mechanic Taught Me About Customer Service
The Value of Doing Things That Scare You
Support Careers
The Value of Doing Things That Scare You
9 Customer Champions Who Received Great Customer Service
Tips & Templates
9 Customer Champions Who Received Great Customer Service
Taking the Right Tone With Customers
Tips & Templates
Taking the Right Tone With Customers
How 3 Nonprofits Approach Customer Service
Tips & Templates
How 3 Nonprofits Approach Customer Service
5 People You Need On Your Customer Support Team
Articles
5 People You Need On Your Customer Support Team
How to Build and Optimize Your Customer Support Funnel
Leading Service
How to Build and Optimize Your Customer Support Funnel
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
Software & Systems
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
4 Ways to Find Meaningful Opportunities in Customer Support
Support Careers
4 Ways to Find Meaningful Opportunities in Customer Support
Improving Employee Retention in Customer Support
Leading Service
Improving Employee Retention in Customer Support
Don't Let Your Professional Shortcomings Hold You Back at Work
Support Careers
Don't Let Your Professional Shortcomings Hold You Back at Work
Support Teams Should Have a Seat at the ‘Adult' Table
Leading Service
Support Teams Should Have a Seat at the ‘Adult' Table
9 Tips to Improve Your Customer Support Game
Tips & Templates
9 Tips to Improve Your Customer Support Game
6 Tips for Delivering Effective International Customer Service
Tips & Templates
6 Tips for Delivering Effective International Customer Service
The Best Advice We Ever Received
Support Careers
The Best Advice We Ever Received
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Tips & Templates
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
How to Break Your Worst Work Habits
Support Careers
How to Break Your Worst Work Habits
16 Customer Service Tips to Never Forget
Tips & Templates
16 Customer Service Tips to Never Forget
Boost Customer Happiness with Exclamations and Emoticons
Tips & Templates
Boost Customer Happiness with Exclamations and Emoticons
The 27 Best Customer Service Books
Tips & Templates
The 27 Best Customer Service Books
How We Transitioned to 24-Hour Support
Scaling Service
How We Transitioned to 24-Hour Support
Track Requests to Keep Customers Coming Back
Tips & Templates
Track Requests to Keep Customers Coming Back
Solving Problems Outside Your Domain
Support Careers
Solving Problems Outside Your Domain
3 Approaches to Getting Unstuck
Support Careers
3 Approaches to Getting Unstuck
5 Big Lessons Support Managers Wish They’d Learned Sooner
Leading Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
7 Tips on How to Say No to Customers
Tips & Templates
7 Tips on How to Say No to Customers
3 Steps to Making Better Decisions
Support Careers
3 Steps to Making Better Decisions
Why a Visual Really is Worth 1,000 Words
Tips & Templates
Why a Visual Really is Worth 1,000 Words
The Importance of Finishing What You Start
Support Careers
The Importance of Finishing What You Start
Giving Great GIFs for Better Support
Tips & Templates
Giving Great GIFs for Better Support
Why All Hands Support Didn’t Work for Our Company
Scaling Service
Why All Hands Support Didn’t Work for Our Company
The Science of Setting and Achieving Goals
Support Careers
The Science of Setting and Achieving Goals
Mastering the Art of ‘Just Start’
Support Careers
Mastering the Art of ‘Just Start’
What Psychology Teaches Us About Structuring the Workday
Support Careers
What Psychology Teaches Us About Structuring the Workday
7 Ways to Nurture Creativity
Support Careers
7 Ways to Nurture Creativity
The Hidden Beauty of Constraints
Support Careers
The Hidden Beauty of Constraints
Routine Disruption: How to Change Your Habits for the Better
Support Careers
Routine Disruption: How to Change Your Habits for the Better
How Practicing Mindfulness Can Lead to Better Decision Making
Support Careers
How Practicing Mindfulness Can Lead to Better Decision Making
If You Aren’t Cringing, You Aren’t Improving
Support Careers
If You Aren’t Cringing, You Aren’t Improving
Easy Reading Is Damn Hard Writing
Tips & Templates
Easy Reading Is Damn Hard Writing
How Music Affects Your Productivity
Support Careers
How Music Affects Your Productivity
The Benefits of Learning as a Team
Leading Service
The Benefits of Learning as a Team
Avoiding the Silo of Team Communication
Leading Service
Avoiding the Silo of Team Communication
25 Insights for Creating and Sustaining Workplace Happiness
Leading Service
25 Insights for Creating and Sustaining Workplace Happiness
The Customer Always Remembers
Tips & Templates
The Customer Always Remembers
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
Leading Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
How Better Customer Service Attracts and Retains Better Clients
Tips & Templates
How Better Customer Service Attracts and Retains Better Clients
Tone and Language Are Building Blocks to Customer Expectations
Tips & Templates
Tone and Language Are Building Blocks to Customer Expectations
The Business Case for Loving Customers
Scaling Service
The Business Case for Loving Customers
100+ Famous Business Quotes About Customer Service
Tips & Templates
100+ Famous Business Quotes About Customer Service
Don’t Let Tone Ruin Your Support Interactions
Tips & Templates
Don’t Let Tone Ruin Your Support Interactions
Customers Are Tired of Insincere Support
Tips & Templates
Customers Are Tired of Insincere Support
Using the Customer Service Tone
Tips & Templates
Using the Customer Service Tone
The Right (and Wrong) Way to Handle a Company Crisis
Leading Service
The Right (and Wrong) Way to Handle a Company Crisis
Stop Being a Customer Support Dictator
Leading Service
Stop Being a Customer Support Dictator
5 Memorable Holiday Customer Service Stories
Customer Service
5 Memorable Holiday Customer Service Stories
How To Tell a Customer No
Customer Service
How To Tell a Customer No

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