Photo: Jesse Short

Blog Author

Jesse Short

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

Posts by Jesse

Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
The 9 Best Social Media Customer Service Software (2024)
Customer Service
The 9 Best Social Media Customer Service Software (2024)
How To Create an Outstanding Ecommerce Knowledge Base
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
AI Ticketing Systems: What They Are and 8 Options to Consider
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Encouraging Empathy in Customer Service Teams
Customer Service
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
11 Cold Email Templates to Boost Your Response Rates
Growth & Culture
11 Cold Email Templates to Boost Your Response Rates
What is Knowledge Management? A Beginner’s Guide
Customer Service
What is Knowledge Management? A Beginner’s Guide
Using AI for Email Writing: The 9 Best Tools
Customer Service
Using AI for Email Writing: The 9 Best Tools
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